Frequently Asked Questions (FAQs)

Are our modules customisable?

Yes! We understand that every school is unique with their own needs. Each of our products are designed to be modularised and customisable to suit your school’s processes and requirements. Our aim is to provide our customers with a ready-made solution catered to their needs while giving them the added flexibility of customisation to address their specific pain-points.

Do you provide any free trials?

Yes we do! We offer 14-days free trial to help you and your team try out our products. Our customer success team will support you and your school in the smooth onboarding, so you can get up and running in no time.

How long does it take to get started?

After a demo with our sales team, you can be up and running on our platform in no time. Once your plan has been finalised, our technical team will liaise with you to setup your account and hand you over to our dedicated customer success team, who will take you through your onboarding to ensure your school can get started as soon as possible.

Is there any software that needs to be installed?

All of our software products are 100% web-based, so all you need is just an internet connection and any web browser such as Google Chrome, Mozilla Firefox or Safari.

What support does Dive Analytics offer to customers?

After signing up with Dive Analytics, we will provide a dedicated in-house technical consultant available to you to ensure a successful onboarding.‍ A dedicated success manager will also work as a primary contact to answer your questions or solve any issues you may be having using the module after the onboarding period. Within our modules, you may also find product information with step by step guides to each module, and ticket submission for personal support.

What type of schools does Dive Analytics work with?

We work with K-12 schools across public, private and international schools. Our modules caters to schools of all sizes across different markets. Currently we have more than 20,000 users, comprising of students, teachers and even parents. Get in touch with our team for a free customised evaluation of the modules that are most relevant to your school.

How do I receive technical support for your software?

Our working hours are from weekdays Monday to Friday 7am – 6pm (GMT+8). You may also reach out to our customer support via email or mobile for urgent requests. 

Why choose Dive Analytics?

Our products are built with teachers for teachers. We understand the pain-points and challenges that teachers face daily and our integrated software suite helps to meet those needs. All of our modules are secure and compliant with MOE IT Security specifications. We hold high standards in data-protection and PDPA, giving you and your team a peace of mind.

Get Started with Dive Analytics today.

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